Senior T4D Advisor – Digital Communities

  • Full Time
  • Various

Website Mercy Corps

Senior T4D Advisor – Digital Communities (Open to other Mercy Corps Offices)

Information Technology London, London

crossposted from Mercy Corps


Candidates need to have the right to work in the location they are applying for.
To Apply
include a resume and thoughtful cover letter. Interviews are conducted on a rolling basis.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions  into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps’ Technology for Development (T4D) team collaborates with Mercy Corps field teams to unlock new possibilities and reach more people through the power of technology. T4D develops technology-based strategies to respond to urgent needs and support long-term recovery and resilience. We also think beyond today’s context, exploring how we can use current and emerging technology to shrink the global digital divide and help people in vulnerable communities adapt to and overcome evolving challenges. Internally, T4D provides strategic guidance and training in new platforms to Mercy Corps teams. Externally, we work with technology partners and other NGOs to improve and modernize global humanitarian aid and development to be more efficient, accurate, scalable and secure.

General Position Summary

As the world becomes more digital, we see an opportunity to leverage technological advances in connectivity (internet, WiFi, cellular and others) in support of our field programming. We explore, research and deploy digitally-based solutions in support of our field operations in over 40 countries. These include trusted information dissemination, civic engagement, countering the weaponization of social media, digitally-based peacebuilding and others. This work is guided by the ethical use of technology and data. Collectively this is referred to as Digital Communities (DC). As part of T4D, this person oversees the technical strategies Digital Communities, works with partners to develop the solution and field teams to implement the solution. This person works closely with Mercy Corps’ Technical Support Unit to integrate digital solutions into program design, e.g. Resilience, Agriculture etc.

This person will establish a leadership position on global connectivity, the emergence of digital communities, the potential for digital solutions to positively impact more people and communities, the steps necessary to ensure the ethical use of technology and data, the protection of communities to counter the misuse digital socially available technologies.This position also oversees the work of Digital Communities team members and consultants.


Essential Job Responsibilities

Strategy & Vision

  • Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
  • Oversee strategy development and implementation of digital communities needs assessment to inform specific technical program design.
  • Drive development of Mercy Corps digital communities capabilities in support of field programming, leveraging existing and emerging technologies.
  • Understand other Mercy Corps programming contexts and objectives in order to identify integration opportunities for Mercy Corps field teams.
  • Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
  • Identify and develop relationships with key technology related partners in pursuit of a progressive and digital communities solutions.


Program Management

  • Oversee program startup and ongoing program management and administration of teams across various field locations.
  • Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
  • Integrate community approaches, gender sensitivity and capacity building into all activities as appropriate; ensure that beneficiaries are effectively targeted according to established vulnerability criteria,
  • Develop adaptive feedback mechanisms for each Digital Community deployment with feedback being actively used for programmatic and strategic decision making.
  • Develop partners’ MoUs and contracts & oversee a training program for program partners.
  • Develop program implementation strategies, including partnership frameworks, beneficiary targeting and distribution process as well as capacity building of partners.
  • Working with field leadership and teams, and dedicated local and regional actors to design and implement advanced and innovative technological DCC solutions to key problems.
  • Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
  • Create and maintain systems ensuring effective and transparent use of financial resources for timely and informative reporting in line with donor and Mercy Corps policies and procedures.
  • Develop effective relationships with field teams with a view to Digital Community deployment.
  • Develop plans with partners that allows for on-going Digital and Connected Communities enhancement and feature building to meet existing and changing beneficiary needs.
  • Oversee and manage T4D Digital Communities team members as required, including field and HQ based.


Finance and Compliance Management

  • Ensure compliance with donor and Mercy Corps regulations related to emergency programming.
  • Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
  • Maintain accurate knowledge of the grant/funding status at the end of each month, making recommendations to adjust as necessary, but overall ensure Mercy Corps accurate budget compliance.


Influence & Representation

  • Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met.
  • Represent Digital Communities and Mercy Corps externally at conferences, workshops and other convenings to demonstrate Digital Community leadership, effectiveness and innovation.
  • Use field knowledge and context to contribute to the overall T4D strategy, direction, profile and services within Mercy Corps.
  • Represent Digital Communities and sometimes other aspects of the Technology for Development team’s work with existing and potential donors and strategic partners.
  • Establish a position of authority and expertise internally and externally for digital communities.


SUPERVISORY RESPONSIBILITIES: Leads a team of specialists in digital information dissemination, peacebuilding, civic engagement, social media weaponization, connectivity and others.


Reports Directly To: Snr Director/Chief Technology Officer – Mercy Corps.

Works Directly With: External partners including IRC, InterNews, other NGOs, global Mercy Corps field teams and funders. In addition, the role works with Finance, Legal, HR, TSU and private sector technology companies.

Knowledge and Experience

  • BA required and Masters Degree preferred in related field.
  • 6+ years working in international development or related field OR 3+ years experience where combined with an advanced degree.
  • Multicultural program implementation and project management experience.
  • Strong technology acumen and experienced implementing technology platforms and tools.
  • Knowledge of user experience design methodologies would be advantageous but not essential.
  • Experience in program measurement, analysis and recommendations/arguments.
  • Experience in working effectively with multicultural and remote teams.
  • Experienced managing direct team members remotely and at HQ.
  • Strategy development and business planning in complex international environments
  • Excellent communication and interpersonal skills.
  • Multi-stakeholder environment experience with ability to develop partnerships through soft skills as well as business planning.
  • Ability to facilitate meetings, effective presenter and open collaborator.
  • A keen sense of humor.

Success Factors

The position will have highly developed interpersonal skills and strong business acumen for working in co-lead partnership environment. They will need to address complex situation ranging from very tactical e.g. coding for translation payments to very strategic e.g. program integration in new country. Overall success will require this person to drive Digital Community solutions toward beneficiary reach and impact, while working seamlessly, collaboratively and cooperatively with remote teams and partners. This will require stewardship without necessarily having authority. This person will take latest technological advances, adapt them to Mercy Corps needs, drive strategy and implementation and measure impact.

Living Conditions / Environmental Conditions

This role is ideally based in London or The Hague or in a Mercy Corps field location. It requires up to 40% travel to multiple global locations. This position is expected to travel unaccompanied often, which may include some weekends. Constant communication is important where infrastructure allows.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities they serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our stakeholders and to international standards guiding international relief and development work, while actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.


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