Community Manager for Global Social Impact Network
Please cite PCDN as the source of the posting in your application.
MovingWorlds is a growing social enterprise that is building the skills and abilities of people working to scale social impact across the world. Our efforts are helping accelerate the progress of the global social enterprise movement and enabling more people to work in world-positive careers. We have doubled as an organization in the last two years and expect double-digit growth again this next year.
We operate a portfolio of programs for individuals, corporations, and capacity-building organizations. While our experteering platform was launched nearly a decade ago and remains in operation, our growth is being driven through our MovingWorlds Institute Global Fellowship, our S-GRID Social Enterprise Accelerator, as well as through corporate-sponsored programs with companies like Microsoft, SAP, PayPal, Kering, and more.
We are looking for someone with a balance of program management, customer service, and influential communication skills to help manage the learning, networking, and community pillars of our programs. This position has plenty of opportunity for growth as it will be supporting a key component of many of our programs which involve adult learning, community building, and networking
After a thorough onboarding process, this program specialist will work directly with the Director of our MovingWorlds Institute as well as our Director of Programs to execute on ongoing management, maintenance, and reporting of our Learning and Community platforms. While experience with Learning Management Systems and Community Platforms is a plus, it is not required for this role. Our systems are easy to use, and it’s more important to be a motivated, growth-minded, and curious program/community coordinator, specialist, or manager that wants to own an aspect of our unique platform and help make it better.
The ideal candidate will have prior experience in:
- Program coordination, management, and/or support, which included a direct customer service component
Using any type of business automation, CRM, and/or other workflow automation software to help manage processes
Consistent communication with customers – including verbal, written, and/or visual – with a focus on using communication to influence people to take action
Working with, supporting, and/or insights into a startup or social enterprise
Work will primarily fall into 5 categories:
1. Stakeholder Success
Providing weekly guidance to the learning communities in the MovingWorlds Institute, S-GRID, and Corporate programs by posting updates, assigning tasks, and tracking the health of users, sub-groups, and the community at large.
2. Customer Service
Customers have questions. Sometimes they have compliments, sometimes they have complaints. You will serve as the face of MovingWorlds for our LMS and Community sites to handle inbound questions, requests, and comments, and then work across the MovingWorlds team to help the request be resolved in a timely manner. MovingWorlds has a ticketing system to enable scale and automation. As this role progresses, you will also be asked to initiate and lead programmatic improvements based on customer insights.
3. Community Management and Networking Support
We operate a community that allows network members from across cohorts and years to interact, discuss, and support each other. You will monitor community activity, help foster productive conversations, make connections, and analyze participation to suggest ongoing improvements.
4. Program Management & Improvements
Once your onboarding is complete, you will be responsible for managing and monitoring our community and learning management platforms, with coaching from our Director of the MovingWorlds Institute and Director of Programs. This will include end-to-end management of the platforms, reporting, and ongoing process improvements.
Working with the leads of the MovingWorlds Institute, S-GRID, and corporate programs, you will prepare weekly reports on user activity and satisfaction, monthly program quality indicators, and also participate in bi-monthly strategy reviews.